TERMS AND CONDITIONS OF USE AND PROVISION OF SERVICES OF THE WEBSITE Smm StoreD
1. Acceptance of General Terms and Conditions of Use
By using our website and/or purchasing from us (including purchases via Email or WhatsApp), you agree to and accept our Terms of Use and all policies set forth therein and/or in other parts of the website.
It is important that you read our Terms carefully before using the website or buying from us, as by contracting any of our services you will be agreeing to the Terms.
We reserve the right to make changes to the Terms of Use whenever necessary, and you can find the most recent version on this page.
If the user does not agree with any of the rules described in these terms, the user must immediately refrain from using the service.
2. About services
The website Smm StoreD is characterized by the provision of digital marketing services on social networks.
Any product on the website is subject to price change or termination without notice and is intended for users over 18 years of age who own the profile benefiting from the purchase.
By purchasing on our website you state that you are 18 years of age or older and that you are the owner of or have authorization from the owner of the profile for which you are making the purchase.
3. Guarantees and limitations
The account that will receive the order must be in public mode, and it is not possible to send any of the website's services to profiles in private mode.
It is the customer's responsibility to check if the profile or post is in public mode before placing the order. If an order is placed with a profile or post in private mode, it will be considered completed, will be deducted from the customer's balance, and no refund, cancellation, or reversal will be possible.
For the delivery of the service, it is essential for the user to keep their profile "open" (public mode), otherwise the order will be canceled.
If the social network for which you purchased service performs an update, there could be large drops in the purchased services and the user could lose followers, likes, views, and/or any other acquired services. Unfortunately, in these cases it is NOT possible for us to perform a refill, thus the total risk of loss for the purchased services lies with the CLIENT.
Refills can only be requested for normal service drops and within the refill period of the service. Each service has a different period.
Services described in the title with "SR" (No Refill) are not entitled to any refill, regardless of the drop amount or when it occurs.
The quality of the services may vary considerably due to reasons beyond our control, therefore the names of the service categories as well as their descriptions are only a reference of quality and type, and it is not mandatory for the contracted party to meet that quality standard.
Drip Feed Rules:
Each delivery will occur according to the interval you set.
If in the interval between one delivery and another there is a drop in followers, the next order will start with the count the profile has at that moment.
We will not cancel, refund, or send extra followers to compensate for drops that occurred in the intervals.
4. Refill Rules
When a service is hired, we guarantee the DELIVERY of the QUANTITY purchased, but we DO NOT guarantee its permanence, let alone "eternal permanence". Because, in any service, drops after delivery can occur due to various factors beyond our control, including social media updates or even followers unfollowing you, as they are real people and may not be interested in your profile's content. We offer as a COURTESY refills in case of drops, according to the rules of the "FAQ" tab on the platform or which can be accessed at this link (https:// Smm StoreD /faq). There will be NO refill outside these rules. We will NOT refill based on ANY other data. By purchasing, you agree to these Terms.
5. Service Delivery
After completion of the delivery of any service, it will not be possible for us to remove them from your account. In some cases, the delivery may be LARGER than the quantity purchased. If this occurs, the user will NOT pay for the extra receipt, but also declares to agree that it will not be possible to remove the excess. After payment for services, delivery is scheduled, and there are NO means of cancellation or refund. Only in cases where the delivery exceeds the period of 96 hours after the average time reported in the description of each service, the user may request a refund, knowing that delivery may occur anyway. Services have an average delivery start time according to their description. After the start of the delivery, completion will depend on the type of service contracted and the quantity, but in 99% of cases delivery is completed in less than 3 days. The maximum period is 15 days for any service offered on the website, this is because, occasionally, due to system problems or excess orders, delivery may be delayed. When an order is placed through the panel, it cannot be canceled. A "Canceled" status only occurs in two situations automatically by the system itself: 1 -> When the link is wrong. In this case, the order is canceled and the amount is returned to the balance. 2 -> When the system has a technical problem and cannot send your order, in which case it is also returned to your balance.
6- Payment
Payment is made in advance, via the addition of credits that can be converted into services. It is up to the customer to use the credits in the way they prefer. Credits do not expire over time and there are no monthly fees to use the website. Currently, 4 payment methods are available, namely: Mercado Pago, PayPal, automatic Pix, and deposit/transfer. In the event that the customer opens a dispute or chargeback on Mercado Pago/PayPal, Automatic Pix, or even with the credit card operator, their account may be permanently suspended. The customer may request account reactivation upon closing the dispute in our favor, at our discretion to accept reactivation or not. If accepted, the next two credit additions must be made by deposit/transfer to have access to AUTOMATIC PIX, MERCADO PAGO, or PayPal again.
7 – Prices
Each service has its own price, and a minimum and maximum quantity that can be sent. Prices may change without notice, both up and down. We do not guarantee that the price of the service you want will be the same at the time your credits are released. The period for releasing credits varies according to the payment method, and may take days in cases of bank transfers made on weekends.
8 – Changes to the Terms
The user can consult the most recent version of the Terms of Service on this page at any time. Smm StoreD reserves the right, at its sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on the website.
9 - Cancellation/Withdrawal
As it is a digital service, the very nature of digital products and services rules out the elements that justify the application of the right of withdrawal, which is not applicable to the trade of exclusively digital products and services. There will be no refund of payments if the customer claims that they regretted the purchase. The customer is previously warned and aware of these terms, so they can choose not to buy if they do not agree.
10 - APPLICABLE LAW
This Agreement and the relationship between you and Smm StoreD shall be governed by and construed in accordance with the laws of Brazil, regardless of its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the federal and state courts located in Brazil, and to waive any objections to legal, venue, or inconvenient forum in such courts.
Refund Policy
Only orders that are not delivered correctly within the service period will be refunded or reversed. Orders made incorrectly by the customer will not be refunded. Duplicate orders will not be reversed.
Privacy Policy
Orders placed on our website are guaranteed to be confidential. This guarantee is not applied in case of opening a complaint on websites for this purpose. In these cases we may make public some purchase information, including link, service, quantity, screenshot of before and after the profile. This is necessary to prove the provision of the service or resolve doubts, both from the customer and from other people who may read the open complaint. Therefore we recommend that if you have questions use our support channel, thus keeping the order information only between our team and you.
